At Denzilla, we strive to ensure your utmost satisfaction with every furniture purchase. However, we understand that there may be instances where you may need to return a product. Rest assured, we have a straightforward returns policy in place to address any concerns you may have.
If you encounter an issue with a product upon delivery, please reach out to us via email at [email protected] as your first point of contact. We kindly request that you report any damages or discrepancies within 3 days of receiving the item. To assist us in assessing the situation, we would greatly appreciate it if you could capture relevant photographs of the damage or quality issues using a digital camera and email them to us. This will enable us to better understand the problem, provide advice if necessary, and identify any product-related issues. Additionally, we kindly ask that you retain the original packaging, as it may be required in case a collection needs to be arranged.
We accept returns for products with manufacturing defects. In such cases, we offer free collection of the defective merchandise. Please note that specific terms and conditions apply to these returns.
Furthermore, if the product has been damaged during transit, we accept returns for such instances as well. Once again, we provide free collection of the merchandise to ensure a hassle-free experience. Please refer to the terms and conditions for further details on these returns.
To apply for a refund, we kindly request you to contact us directly. It is important to note that all refund requests must be agreed upon in writing to ensure a smooth process.
At Denzilla, we are committed to addressing any issues promptly and finding the best possible resolution for you. We appreciate your cooperation in following the outlined procedures to facilitate a smooth returns process.
Shop with us today and transform your space with our remarkable furniture that will stand the test of time, and feel free to get in touch at [email protected] if you have any questions, or telephone +44(0)203 026 7943