TermsHigh Quality Hand Crafted Solid Hardwood Furniture.

The terms of sale outlined herein shall serve as an integral component of the contract and shall supersede any other provisions that align with them, unless a separate written agreement exists explicitly declaring that these conditions shall not apply or shall be subject to modifications. The explicit intent is to establish the primacy of these conditions in governing the transaction, ensuring clarity and consistency in all aspects of the sale. In the absence of a specified written contract negating or altering these conditions, they shall be considered binding and enforceable.

Upon placement of an order, it is important to note that such orders cannot be canceled or modified without obtaining written consent from the company. This provision emphasizes the significance of adhering to the agreed-upon terms and minimizing disruptions to the established transaction. In the event that both parties mutually agree to any modifications, an administration charge may be applicable as compensation for the additional administrative efforts required to process and accommodate such changes. Therefore, it is crucial to seek explicit written approval before attempting any cancellations or alterations to an order to ensure compliance with the specified terms of sale.

We understand that sometimes purchasing decisions can be spontaneous or subject to change. However, due to the nature of our fast delivery service and the associated costs of time and effort, we do not accept returns for buyer’s remorse.

Our fast delivery service aims to provide customers with quick order processing and prompt delivery. Once an order is placed, our team immediately begins processing it, which incurs various costs in terms of time, resources, and labor. In order to maintain the efficiency of our operations and ensure speedy deliveries, we are unable to accommodate returns solely based on buyer’s remorse.To make an informed purchase decision, we encourage customers to thoroughly review product details, specifications, and customer reviews before finalizing their order. If you have any questions or concerns about a product, our customer support team is available to assist you and provide any additional information you may need, by email at info@denzilla.com or telephone +44(0)203 026 7943.

Our fast delivery service aims to provide customers with quick order processing and prompt delivery. Once an order is placed, our team immediately begins processing it, which incurs various costs in terms of time, resources, and labor. In order to maintain the efficiency of our operations and ensure speedy deliveries, we are unable to accommodate returns solely based on buyer’s remorse.

To make an informed purchase decision, we encourage customers to thoroughly review product details, specifications, and customer reviews before finalizing their order. If you have any questions or concerns about a product, our customer support team is available to assist you and provide any additional information you may need.

Please note that this policy is in place to ensure that we continue to offer efficient services and competitive prices to all our customers. We apologize for any inconvenience this may cause and appreciate your understanding.

Please note that this policy is in place to ensure that we continue to offer efficient services and competitive prices to all our customers. We apologize for any inconvenience this may cause and appreciate your understanding.

In the unfortunate event of goods being damaged during transit, customers have the option to return them for a replacement, subject to certain conditions. It is essential that the company is notified of the damage within three days of receiving the delivery, and the damaged goods must be returned in their original packaging, accompanied by the relevant invoice number for reference. It is important to note that the company retains the right to hold the purchaser liable for the first 2.5% of breakages in terms of value. This clause ensures a fair distribution of responsibility and encourages careful handling and inspection of goods upon receipt. By adhering to these guidelines, customers can effectively address and resolve any issues regarding damaged goods in a timely manner.

Before dispatching an item, our Quality team will inspect each item to make sure it is up to the standards, so a damage is unlikely to occur. However, if that is the case, please make sure to contact us as soon as possible by email, sending images of the issues and our team will assess your enquiry and reply accordingly.

While Denzilla is committed to fulfilling any accepted contract to the best of its abilities, it is important to recognize that the full performance of the contract may be subject to variation or cancellation by the company due to circumstances beyond its control. These circumstances may include acts of god, war, riots, strikes, lockouts, labor disturbances, fire, flood, restrictions on the use of transport, fuel or power, or any other cause that falls outside the company’s sphere of influence. In the event that the completion of the contract is hindered or rendered impossible due to any of the aforementioned causes or any other cause, regardless of negligence, the contract shall be deemed as completed. As a result, the customer will be held responsible for all parts of the contract that have been fulfilled in their entirety. This clause is necessary to safeguard both parties in situations where external factors disrupt the execution of the contract.

To streamline operational efficiency and mitigate non-productive and administrative complications associated with wasted deliveries, we have implemented a policy to levy charges for such occurrences. These charges will be applicable in the following scenarios:

1. If a delivery fails due to an incorrect postcode provided by the customer.

2. If a delivery cannot be completed due to the recipient’s unavailability despite prior notification.

In the event of a wasted delivery, the charges will need to be settled before rescheduling the delivery. The specific amount of these charges will be communicated to the customer should such a situation arise. This policy aims to incentivize accurate information and prompt availability to optimize the delivery process and minimize unnecessary costs and disruptions.

In accordance with the clauses outlined in this document, if either the buyer or the seller fails to adhere to these Terms, neither party shall be held accountable for any losses incurred by the other party, except for those losses that are reasonably foreseeable as a direct consequence of the failure to comply with these Terms. Denzilla acknowledges that it will not be held liable for any indirect or consequential losses arising from or associated with the provision of defective goods, delays in delivery, non-delivery, or loss or damage to goods while in transit to the buyer’s property or the property of any third party. Additionally, Denzilla will not assume responsibility for any damage caused to property, fixtures, or fittings during or after the delivery of the product. It is the buyer’s responsibility to ensure that there is sufficient access to facilitate a safe delivery of goods and to assist the driver in the off-loading process.

We take pride in offering products that are meticulously handcrafted, with each item being individually made. It’s important to note that a majority of our products are crafted from solid wood, which introduces natural variations in size, color, finish, fabric, texture, grain pattern, knots, and timber movement. These variations are inherent to the organic and artisanal nature of our products and are actively promoted. We highly recommend that you familiarize yourself with the unique characteristics of our handcrafted solid wood items to avoid any potential disappointment in the future. Please understand that we do not consider any of the aforementioned variations as defects, as they are natural and expected occurrences in our handmade goods.

In Denzilla’s solid hardwood hand-built furniture collection, there are certain items that feature a “knock down” design for the legs when delivered. This design choice is primarily made to ensure safety during transit and to facilitate easier handling and assembly by the customers. It is important to note that this design is only applicable to specific items on the website and not the entire site.

The “knock down” design refers to the legs of these select items being detached from the main body of the furniture. This is achieved through a bolt-on leg design, which allows the legs to be securely attached or removed using an Allen key and bolts that are included with the furniture.

By opting for this approach, Denzilla ensures that the furniture is better protected during transportation. Knocking down the legs reduces the overall size and weight of the item, making it more compact and easier to handle for the delivery teams. This reduces the risk of damage to the furniture and minimizes the potential for accidents during transit.

When the furniture arrives at its destination, the customers can easily assemble the pieces by securely bolting on the legs using the provided, Spanner, Allen key and bolts. This simple process allows for a hassle-free and safe setup, ensuring that the furniture is structurally sound and ready for use.

It is worth emphasizing that the vast majority of Denzilla’s hardwood furniture collection is fully built using traditional dovetail jointing. This construction method provides exceptional stability and durability. The knock-down design with bolt-on legs is only implemented in specific items where it is deemed necessary for safety during transit or as a part of the design.

Overall, the knock-down design with bolt-on legs in Denzilla’s hardwood furniture collection serves the purpose of ensuring the safe transportation of select items while maintaining the high-quality craftsmanship and structural integrity for which Denzilla’s furniture is known.

The price of the goods available for sale on our website, www.denzilla.com, will be clearly indicated. In the absence of a specific quotation or if the provided quotation has expired, our current price list at the time of your order will be applicable. It is important to note that prices are subject to change at any time, but such changes will not impact orders that we have already confirmed in writing. The prices displayed on our website or quoted to you include the costs associated with delivery, unless the delivery address is located in an area that incurs additional distance charges. If extra charges are applicable for deliveries to Europe, or other worldwide destinations, the details will be available upon request. We strive to provide transparent and accurate pricing information to ensure a smooth and informed purchase experience.

In the event that a court or competent authority determines that any provision within these Terms is invalid, unlawful, or unenforceable to a certain extent, that particular term will be severed from the remaining terms. The remaining terms will continue to be valid and enforceable to the fullest extent permitted by law. If, during the duration of these Terms, we fail to insist upon your performance of any obligations or fail to exercise any rights or remedies, it does not imply a waiver of those rights or remedies, nor does it release you from your obligations. Waiving a default by you does not automatically mean that we will waive any subsequent defaults. Any waiver of these Terms by us will only be effective if we expressly state it as such in writing. The Contracts (Rights of Third Parties) Act 1999 does not confer any rights upon a person who is not a party to these Terms or provide them with any claims or benefits in connection with these Terms.

By accepting these terms and conditions, you are verifying that you are at least 18 years old. Once we provide you with a confirmation email or a phone call acknowledging our acceptance of your order and notifying you that the goods are prepared for delivery, these terms shall become legally binding for both you and us. This confirmation serves as the point at which our agreement is solidified and the terms of sale take effect. We strive to ensure clear communication and transparency throughout the ordering process to facilitate a smooth transaction.

If you have any further questions or require additional information regarding our terms of sale, please feel free to reach out to us via email at info@denzilla.com or telephone +44(0)203 026 7943. We understand the importance of clarifying any uncertainties and are committed to providing prompt and comprehensive assistance. Our dedicated team is here to address your queries and ensure that you have a clear understanding of our terms and conditions. Please don’t hesitate to contact us, and we will be more than happy to assist you.